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Terms & Conditions

Our Service

Thank you for shopping at TIN HAUS. We are a company that cares about the quality of our work and the satisfaction of our customers. Your support has given us the platform to give back in ways we never thought possible. Thank you for being a part of the journey while allowing us to do what we love! Should you feel dissatisfied for any reason, please don't hesitate to contact us so we can assist you and make sure your expectations are met. With that said, please read through our Terms and Conditions to understand our manufacturing procedures, custom order process, and shipping and return/exchange policies.

 

Production Time:

In-stock items ship from our Los Angeles studio within 2 business days after approved payment. Otherwise, jewelry is made-to-order and ships upon completion. Please allow 14 days of production prior to shipment.

 

Much care is taken to package your jewelry safely & securely. If your order arrives damaged, please contact us ASAP so we correct what occurred during shipping. 

 

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Shipping

Domestic:
All U.S. orders are are shipped FREE via USPS Priority Mail. Faster shipping is available, however please be aware that opting for expedited shipping only impacts the arrival of your package, not the time it takes to finish your jewelry. 

 

Please allow 2-7 business days transit once your items have shipped. If you desire alternative shipping methods, please let us know so we can try to accommodate. If you need your order by a certain date, please let us know prior to your purchase so we can determine how we can ensure that you receive your items within the requested time frame.

 

TIN HAUS is not responsible for lost or stolen packages once it has shipped through the Post Office, or through your preferred carrier.

 

International:

All International orders are shipped via USPS First-Class Mail International. Please allow 7-13 business days transit plus customs. 

 

Please be aware that customers are responsible for all import duties/taxes that may be charged. 

 

TIN HAUS is not responsible for lost or delayed packages during shipment. No compensation will be made for errors by the Post Office, or if the incorrect address is given at checkout. Please contact us prior to your purchase if you want insurance or tracking added to your order.

 

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Returns & Exchanges

Since all of our jewelry are handcrafted to order, we accept exchanges or returns for store credit only. Please contact us immediately for instructions on the return or exchange process. Unworn items in their original packaging and condition will be accepted within 14 days of receipt for an exchange or store credit. Pieces with scuffs or marks will not be accepted. Custom orders or one-of jewelry are final sale. 

 

Feel free to email us if you have any questions, or if you would like us to send you additional sizing information, photos or videos to help you decide on the perfect jewelry.

 

If you receive a defective item, it can be returned within the first 30 days of receipt. Customer is responsible for return shipping costs. We recommend that the package is insured for the value of the return item. After inspection, repairs will be made to the defective product. Once repairs are fulfilled, TIN HAUS will take care of the shipping costs back to the customer.

 

All sales are final on custom orders, discounted items, one-of-a-kinds and purchases made in-person.

 

If returning items, pack very securely in a cushioned box or envelope, include a copy of the original invoice and the reason for the return. Please use a carrier with tracking and return items to the following address:

 

TIN HAUS

PO BOX 660104

ARCADIA, CA 91066

 

All costs related to return shipping are the responsibility of the customer. We are not responsible for lost or damaged items during shipping.  

 

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Material Use & Practices

To lessen carbon footprint and waste, all TIN HAUS jewelry are made-to-order in an environmentally conscious studio.

 

All TIN HAUS jewelry is 100% handmade using only the highest quality materials to create unique, contemporary heirlooms to cherish for a lifetime. Our creations are made from raw, recycled and sustainable precious metals that includes solid silver, 14kt gold and 18kt gold. 

 

We use lab grown diamonds and responsibly sourced precious gemstones in our jewelry as much as possible. We will also work with post-consumer and ethically-sourced natural diamonds which are sourced in accordance with the UN Kimberley Process.  A process that was set up to ensure that diamond purchases were not financing violence. 

 

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Payments

We accept payment through PayPal and all major credit/debit cards. Your item(s) will begin production after cleared payment. 

 

Taxes applicable to the state of California will be calculated at checkout.  

 

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Terms of Use

TIN HAUS reserves the right to cancel or refuse a sale or service for any reason. Should this happen, a full refund will be issued if a purchase or deposit has been made. TIN HAUS reserves the right to alter prices and costs to best reflect the accurate costs of materials, manufacturers, postage, and brand development.

 

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Disclaimer

Spiritual-, esoteric-, or metaphysical-inspired items sold at TIN HAUS are subject to your own personal interpretation. The information given regarding the energetic properties of metals and gems come from ancient traditions and, therefore, does not constitute medical, psychological, business, or financial advice. The customer takes full responsibility for his or her own self.    

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