Terms & Conditions
Thank you for shopping at TIN HAUS. We are a company that aims for the highest quality craftsmanship in contemporary fine jewelry that our customers will love forever. Thank you for being a part of the journey while giving us the platform to do what we love! With that said, please read through our Terms and Conditions to understand our manufacturing procedures, custom order process, and shipping and return/exchange policies.
In-stock items ship from our Los Angeles studio within 2-3 business days after approved payment. Otherwise, jewelry is handmade-to-order and ships upon completion. Please allow up to 2-weeks of production prior to shipment. Custom orders are usually a 2-6 week process depending on design.
Much care is taken to package your jewelry safely and securely. If your order arrives damaged, please contact us ASAP so we can correct what occurred during shipping.
Returns & Exchanges
We are confident you will love your purchase, however since majority of our jewelry is handcrafted to order, we accept exchanges or returns for store credit only. Please contact us within 7 days of receipt for instructions on the return or exchange process. Unworn items in their original packaging and condition will be accepted postmarked within 30 days of receipt for an exchange or store credit. Pieces with scuffs or marks will not be accepted.
Custom orders, pieces that have been resized, and one-of-a-kind jewelry are FINAL SALE.
Due to these terms, feel free to email us if you have any questions, if you would like us to send you additional sizing information, photos, or videos to help you decide on the perfect piece. We want to make sure you are in love with your TIN HAUS jewelry which will become a treasured part of your life's journey!
All sales are final on custom orders, discounted items, one-of-a-kinds, resized jewelry, and purchases made in-person.
If returning items, pack very securely in a cushioned box or envelope, include a copy of the original invoice and the reason for the return. Please use a carrier with tracking and return items to the following address:
P.O. BOX 660104
ARCADIA, CA. 91066
All costs related to return shipping are the responsibility of the customer. We are not responsible for lost or damaged items during shipping.
Repairs are available for defective items as long as it is returned within the first 30 days of receipt. Customer is responsible for return shipping costs. We recommend that the package is insured for the value of the item.
After inspection, repairs will be made to the item. Once repairs are fulfilled, we will take care of the shipping costs back to the customer.
We reserve the right to politely refuse unreasonable requests.
All U.S. orders are are shipped FREE via USPS Priority Mail with Signature. Faster shipping is available, however please be aware that opting for expedited shipping only modifies the arrival of your package, not the time it takes to finish your jewelry.
Please allow 2-7 business days transit once your items have shipped. If you desire alternative shipping methods, please let us know so we can try to accommodate. If you need your order by a certain date, please let us know prior to your purchase so we can determine how we can ensure that you receive your items within the requested time frame.
TIN HAUS is not responsible for lost or stolen packages once it has shipped through the Post Office, or through your preferred carrier.
All International orders are shipped via USPS First-Class Mail International. Please allow 7-13 business days transit plus customs.
Please be aware that customers are responsible for all import duties/taxes that may be charged.
TIN HAUS is not responsible for lost or delayed packages during shipment. No compensation will be made for errors by the Post Office, or if the incorrect address is given at checkout. Please contact us prior to your purchase if you want insurance or tracking added to your order.
Material Use & Practices
To lessen carbon footprint and waste, all TIN HAUS jewelry are made-to-order in an environmentally conscious studio.
All TIN HAUS jewelry is 100% handmade using only the highest quality materials to create unique, contemporary heirlooms to cherish for life. Our creations are made from recycled precious metals of solid silver, 14kt, and 18kt gold.
We use lab grown diamonds and responsibly sourced precious gemstones in our jewelry as much as possible. We will also work with post-consumer and ethically-sourced natural diamonds that are collected in accordance with the UN Kimberley Process. A process that was set up to ensure that diamond purchases were not financing violence.
We accept payment through PayPal and all major credit/debit cards. Your item(s) will begin production after cleared payment.
Taxes applicable to the state of California will be calculated at checkout.
TIN HAUS reserves the right to cancel or refuse a sale or service for any reason. Should this happen, a full refund will be issued if a purchase or deposit has been made. TIN HAUS reserves the right to alter prices and costs to best reflect the accurate costs of materials, manufacturers, postage, and brand development.
Spiritual-, esoteric-, or metaphysical-inspired themes at TIN HAUS are subject to your own personal interpretation. The information given regarding the energetic properties of metals and gems come from ancient traditions, however, does not constitute medical, psychological, business, or financial advice. The customer takes full responsibility for his or her own self.