Policies & FAQs

Custom Orders (Unavailable until further notice.)

The Process

We create all our jewelry by hand. We use traditional and advanced fabrication techniques as well as hand-carved pieces for the lost wax casting process. Your piece will be a one-of-a-kind, exclusive piece of jewelry. No use of CAD, unless requested.

Step 1:  Involves several emails.  Discussion about the piece, size, stones, and metals to be used; as well as anything meaningful to you such as the inspiration for the piece.  I will guide you during the design process by making suggestions, if need be, so the end results will fit within the parameters of your aesthetics.  We will cover size, metals, stones, a price and shipping information.
Step 2:  The creation process. Once we have a clear understanding of your vision from our email correspondences, your approval is required before we begin fabrication.  Once you've given us your approval, a 50% deposit is required.  Thereafter, we begin production which is a 2-5 week process depending on the intricacy of the piece. Once your piece is ready, we will send you an email with pictures and a link to a page on our website to pay for the remaining balance.  

Custom Orders Email:  tinhaus.info@gmail.com

Refunds & Exchanges

All sales are final on Custom Orders and One-of-a-Kind items.  Other items can be exchanged if posted back within 5  days of receiving your order if the items are returned unworn and in its original packaging & condition. If this is the case, please contact us first for return address & instructions. All exchanges will be assessed upon arrival. For an exchange, you will be required to pay additional shipping costs for your new item to be sent to you.


We ship via USPS with tracking number within the USA.  Please let us know if you prefer other methods of delivery.

In-stock items are shipped within 2-3 business days after approved payment, unless  stated otherwise in the listing. Please allow 2-7 business days shipping once your items have shipped.

We ship Standard International Airmail.

In-stock items are shipped within 3 business days after payment, unless  stated otherwise in the listing. Please allow 7-13 business days postage + customs (varies depending on country).

Please be aware that customers are liable/responsible for all import duties/taxes that may be charged.

Please also note that TIN HAUS is not responsible for lost & delayed  packages during shipment. No compensation will be made for errors by the Post Office or if the incorrect address is given upon checkout.  Please contact us prior to your purchase if you would like insurance or tracking added to your order.

Much care is taken to package your jewels safely & securely. If your jewels arrive damaged or broken, please contact us ASAP.  We will do our very best at all times to ensure you are happy!


We accept payment through PayPal, Venmo, and all major credit/debit cards, cashiers checks, and money orders. Your item(s) will  be shipped within 2-3 business days upon receipt of cleared payment for in-stock items. 

Terms of Use

TIN HAUS reserves the right to cancel or refuse a sale or service for any reason. Should this happen, a full refund will be issued if a purchase or deposit has been made. TIN HAUS  also reserves the right to alter prices and costs to best reflect the accurate costs of materials, manufacturers, postage, and brand  development.

Materials Use & Practices

  •  All TIN HAUS jewelry is 100% handmade using only the highest quality materials including sterling silver, gold and platinum as well as specially selected stones to create unique, one of a kind and limited edition pieces.  Whenever possible, our creations are made with recycled and sustainable materials including silver and 14kt gold; recycled gold or Fairmined gold.  
  • Diamonds and other precious gemstones are purchased in accordance with the UN Kimberley Process. A process that was set up to ensure that diamond purchases were not financing violence by rebel  movements and their allies seeking to undermine legitimate governments.  We use Fairmined, recycled, or lab grown diamonds as well.
  • Alternatives such as moissanite may be available, depending on the piece.
  • All orders are blessed and smudged with dried white sage, lavender, and/or immortelle to clear its energy, ready to attune to its Wearer. They rest on top of a selenite crystal slab until they are ready to ship out.


All custom orders have a lifetime warranty on all soldering tasks.


And, of course, the following must be emphasized. Spiritual-, esoteric-, or metaphysical-inspired items sold at TIN HAUS® are subject to your own personal interpretation. This information does not  constitute medical, psychological, business, or financial advice. The customer takes full responsibility for his or her own self.